Reliable and Trustworthy Moving Services.

A Better Move enter into this contract on behalf of themselves and any person employed by them. The customer declares that all goods removed by the company are their own property, or that they have authority from any interested party to enter into the contract.

Quotations may be amended if additional goods are other than those articles stated at the time assessed.

It is the responsibility of the customer:

To see that nothing required to be moved is left behind and that no goods or fixtures are removed in error.

To arrange protection of goods in unattended premises or where third parties are involved. 

Unless otherwise agreed, payment for the work is due on completion of the move, although we do ask for a deposit of £50 per van, allocated for your move to secure your place in the diary. (deposits will be non-refundable on cancellation of the work to be carried out to cover administration costs), we accept cash, card or bank transfer payments, (any card payments must be paid in advanced if moving out of the region). 

A Better Move do not accept responsibility for any article not packed by them, neither do they claim any responsibility for the loss of any jewellery, precious stones, deeds or documents of any kind unless particularly handed into their care and a receipt obtained.

They are also not responsible for the mechanism or adjustment of clocks, barometers, pianos, organs, scientific and other instruments, domestic appliances, radio, television or video recorders and other electrical appliances unless such items have suffered external damage whilst being handled by us.

All claims must be made within seven days of removal and the said claim must be made in writing.

All damage must be pointed out to the company at the time of removal and later confirmed in writing.

If for any reason the delivery is delayed due to wrong declaration by the customer, the removers reserve the right to unload into a suitable warehouse and the cost shall be met by the customer. 

If for any reason the removal falls through on the day, or while goods are on the van, the removers will unload into a suitable warehouse or back to the previous property and the customer will still be liable to pay the cost of the removal in full on the day.

We allow a waiting time of up to 1 hour to unload, anything after that will be charged at £40+ VAT per hour per van after 14:15pm on the day of the removal.